Call Center Representative

About Us World's Largest Online Cigar Store. JR Cigar is one of the largest retailers of cigars in North America. The site, JRCigars.com attracts over 100,000 unique users each month. Overview Under the direction of the Call Center Manager, Remote Customer Service Representatives/Call will work in a high-volume call center environment responding to and resolving in-bound and routine calls from customers regarding products, services, order status and other general questions. These are second shift openings. Must be available to work 1-9 or 4-midnight, depending on business need. He/she delivers service and support to the highest standards and is always ready with answers and information. When necessary, he/she escalates issues to the right people and departments, assisting customers quickly and accurately. Responsibilities Places orders for customers and ensuring they have the best shopping experience possible Communicates new website features to customers (JR Plus, Cigar of the Month Club, Shop JR app. Loyalty program, Bonus Buys available, etc.) Up sell product to customers (Example – Bonus Buy, Subscription, and other products and services) • Participate in weekly training Parti…