Field Service Representative (PEMB)

Cornerstone Building Brands is looking for an experienced Field Service Representative to serve as a technical subject matter resource for post-shipment claims, material shortages, and field installation issues involving pre-engineered metal building systems. This role independently investigates complex field conditions by comparing information from builders and erectors with architectural and structural drawings, approval and erection drawings, bills of material, shop details, order history, manufacturing data, and shipping documentation. The Field Service Representative works across Engineering, Drafting, Manufacturing, Sales, Project Management, Logistics, and Customer Service to identify root cause, determine the appropriate corrective action, create accurate replacement or shortage orders, and communicate resolution to the customer. You will report to the Manager, Field Services. Manage assigned post-shipment technical claims, shortages, back charges and field issues from initial intake through final resolution, balancing customer impact, project schedule, cost, and business risk. Lead fact-based investigations with builders, erectors, contractors, and internal teams by colle…