Customer Support Specialist (Tier 1)

The AutoVitals suite of SaaS products are designed to solve many of the current hurdles faced by auto repair shops. Our mission is to help auto repair shops drive profitable growth by attracting new customers, providing superior communication and customer service, increased shop efficiency, higher average repair orders, and more. As the first point of contact for our clients, the Customer Support Specialist (Tier 1) is responsible for handling inbound support requests across all channels, resolving common product questions, and routing more complex issues to the right specialist on the team. The ideal candidate will approach our clients with empathy, deliver fast and accurate resolutions for documented issues, and use sound judgment to route tickets that require deeper expertise. This position will report directly to the Manager, Customer Support and will work remotely. We're looking for someone to join our team immediately. Responsibilities As the front-line of our support team, you will handle incoming phone calls and a high volume of support tickets across all channels You will be responsible for resolving basic product questions including feature use, navigation, account setti…