Customer Support Specialist

Job Description: Title: Customer Support Specialist Location: Canada (Remote) Reports to: Director, Customer Success Vacancy : This is an existing position Position Overview Customer Support Specialists are the frontline of the customer experience, providing accurate, empathetic, and solution-oriented support to dealership users across applications, data, integrations, and services. This role focuses on diagnosing issues, guiding users through complex workflows, and managing expectations in fast paced dealer environments where timing and clarity matter. Support Specialists partner closely with dealers, internal teams, and product stakeholders to ensure timely, high-quality resolutions, while acting as a trusted advisor who understands both the technology and the operational realities of automotive retail. Key Responsibilities: Serve as the first point of contact for customer inquiries related to usability, configuration, data, and software behavior Diagnose, troubleshoot, and resolve issues across automotive data and workflow platforms, escalating when appropriate Communicate clearly and empathetically to explain solutions, system behavior, and next steps Document cases thoroughly…