IT Service Desk Specialist

Job Family: User Support Travel Required: None Clearance Required: Ability to Obtain Public Trust What You Will Do: Administer Microsoft Windows Servers (Active Directory). Resolve technical problems related to application deployments and infrastructure, including server troubleshooting. Manage and work ticket queues in ServiceNow. Resolve technical problems related to application deployments and infrastructure, including server troubleshooting. Provide 2nd level support for Active Directory Services, client IT and telecommunications. Support most USDA Business website applications. Provide some training to end users on new and updated systems and software. Work with civilian customers as well as Federal employees to trouble shoot issues with websites. Perform user account maintenance tasks, archiving defunct credentials, and monitoring login systems for suspicious trends. Perform troubleshooting, maintenance, and optimization of software applications. Provide training to clients in use of web-based systems and applications. Working Hours for this position will be split on a bi-weekly basis: Week 1: Sun-Tue 6P-6A (EST); Week 2: Sun-Tue 6P-6A, Wed 10P-6A (EST) The candidate will ne…