Customer Service Representative I - Claims, Geisinger Health Plan (Pennsylvania

Location: Work from home (Pennsylvania) Shift: Days (United States of America) Scheduled Weekly Hours: 40 Worker Type: Regular Exemption Status: No Job Summary: Assists in resolving customer concerns, providing appropriate education/instruction and maintaining customer satisfaction by providing the highest level of customer service in only one of the Primary Functions. Actively participates in cross training, improving processes within the Customer Service team. Job Duties: Determines if services received are covered benefits as applicable by line of business and product design. Reviews suspended claims for resolution by applying current policies, procedures and benefits applicable to specific products. Provides team building resources to assist in directing peers to proper claims resolution policies and procedures in order to assist members and providers. Provides daily support and advice to member and provider services staff regarding claims issues. Researches claim issues from participating providers and identifies specific criteria for reconsideration for payment. Work is typically performed in an office environment. Accountable for satisfying all job specific obligations and …