Support Representative

Our customer-facing client service techs provide outstanding customer service with a strong support philosophy for our valued customers. This is a key role in supporting our core business, and a great springboard for growth within the company. If you are looking for a change from a boring call center or just looking for a change, check us out. General Responsibilities Assist customers with incoming requests via phone or email Act as a technical resource for customers using our products and services Helping customers and teammates via tickets and real-time discussions using a variety of research, debugging, tools, processes, detailed reporting, and documentation A passion for solving customers’ problems Strong attention to detail, ability to learn quickly, self-motivated and deadline-driven At least 2 years working in a marketing-driven position in a client or agency environment Knowledge of social media as used for business marketing (specifically LinkedIn, Facebook a plus) Understanding of and familiarity with digital marketing concepts, tactics, and tools Basic knowledge of HTML / HTML5, JavaScript, DNS, Google analytics Basic knowledge of email system integration for web servic…